RETURNS AND MISSING ISSUES
In the event of damaged goods or if for any reason the product is not suitable we request that the purchaser notifies us within 7 days of receipt. In this event, or if you think your goods have gone missing, please contact us by telephone on 0208 7528193 (0044 2087528193 if abroad) or email firstname.lastname@example.org We will endeavour to replace, refund or provide a reasonable alternative in as short a timeframe as possible.
We may require the recipient to return damaged goods or to provide proof of the damage. Please follow the Returns procedure listed above.