0
Home
New SubscriptionRenew SubscriptionGift SubscriptionCollectors Subscription
Accessories Accessories
Current IssueBack Issues
Back IssuesCurrent Issue
Books Books
Books and SpecialsAccessoriesRare VinylRare Record Price Guide Online
Home
New SubscriptionRenew SubscriptionGift SubscriptionCollectors Subscription
Accessories Accessories
Current IssueBack Issues
Back IssuesCurrent Issue
Books Books
Books and SpecialsAccessoriesRare VinylRare Record Price Guide Online

Search

Basket

0

Account

Main Site

FAQs

FAQ

Frequently Asked Questions

▶ How can I access or buy back issues?

Back issues are available with a digital subscription or with the bundle subscription (Print + Digital) during the active subscription period via the Record Collector App. They can also be purchased individually here.

▶ How do I renew my subscription?

You can renew online by logging in here or by contacting us directly.

  • Direct Debit: Your subscription will renew automatically unless you cancel.
  • Card or Cheque: We’ll send you renewal options in advance.

▶ How do I contact customer service?

You can reach our customer service team by email at subscriptions@metropolis.co.uk .

▶ I’m moving—how can I update my address?

You can update your address by logging into your account or by contacting our customer service team. Please provide at least one week's notice to ensure your magazines are delivered to the correct address without interruption.

▶ When will my gift subscription start?

Gift subscriptions typically begin with the next available issue. If you'd like the subscription to start with a specific issue or on a particular date, please contact us and we’ll be happy to accommodate your request.

▶ How do I cancel my subscription?

Cancellations cannot be processed online; however, you can easily cancel by contacting us directly.

  • If you pay by Direct Debit, please also cancel the mandate with your bank.
  • Your subscription will continue until the end of the paid term.
  • Refund requests incur a £10 administration fee and must be made in writing.
▶ My magazine hasn’t arrived—what should I do?

If you're in the UK, your magazine should arrive by the cover date. For overseas deliveries, it typically takes 10–20 days. If your magazine hasn't arrived within these timeframes, please contact us and we’ll be happy to assist you.

▶ I subscribed but haven’t received my first issue yet—why?

Please allow up to 4 weeks for your first issue to arrive. If it’s been longer than this, please contact us and we’ll investigate the issue for you.

▶ My issues are arriving late, damaged, or not at all—what can I do?

We sincerely apologise for any inconvenience this may have caused. Please contact us , and we’ll investigate the issue with the postal service right away. If necessary, we’ll arrange for a replacement issue to be sent to you as soon as possible.

▶ Why have I received a renewal letter before my subscription ends?

We send renewal reminders in advance to help prevent any interruptions to your service. If you’d prefer not to receive these reminders, please contact us . Alternatively, consider switching to Direct Debit, which automatically renews your subscription.

▶ What happens when my subscription ends?
  • Direct Debit: Your subscription will continue automatically unless you cancel.
  • Card or Cheque: We’ll send you reminders to give you plenty of time to renew before your subscription expires.
▶ Will my subscription stop when I cancel my Direct Debit?

Yes, your subscription will end once all issues included in your current payment have been delivered.

▶ I accidentally cancelled my Direct Debit—what should I do?

Unfortunately, once a Direct Debit is cancelled, it cannot be reinstated. Please contact us and we’ll be happy to assist you in setting up a new subscription.

Diamond Publishing Ltd
4th Floor, Harmsworth House
13-15 Bouverie Street
London
EC4Y 8DP

Tel +44 (0)208 752 8193 - We are open
Mon-Thur 9am-3pm, Fri 9am-1pm.
email subscriptions@metropolis.co.uk

Delivery
Returns
Privacy Statement
Terms & Conditions
Company Website
Contact Us
FAQ
X
Facebook

© 2024 Diamond Publishing
A member of the Metropolis Group

Use of cookies on this website

+

We use cookies to give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies from this website

Continue   Privacy Policy