Back issues are available with a digital subscription or with the bundle subscription (Print + Digital) during the active subscription period via the Record Collector App. They can also be purchased individually here.
You can renew online by logging in here or by contacting us directly.
You can reach our customer service team by email at subscriptions@metropolis.co.uk .
You can update your address by logging into your account or by contacting our customer service team. Please provide at least one week's notice to ensure your magazines are delivered to the correct address without interruption.
Gift subscriptions typically begin with the next available issue. If you'd like the subscription to start with a specific issue or on a particular date, please contact us and we’ll be happy to accommodate your request.
Cancellations cannot be processed online; however, you can easily cancel by contacting us directly.
If you're in the UK, your magazine should arrive by the cover date. For overseas deliveries, it typically takes 10–20 days. If your magazine hasn't arrived within these timeframes, please contact us and we’ll be happy to assist you.
Please allow up to 4 weeks for your first issue to arrive. If it’s been longer than this, please contact us and we’ll investigate the issue for you.
We sincerely apologise for any inconvenience this may have caused. Please contact us , and we’ll investigate the issue with the postal service right away. If necessary, we’ll arrange for a replacement issue to be sent to you as soon as possible.
We send renewal reminders in advance to help prevent any interruptions to your service. If you’d prefer not to receive these reminders, please contact us . Alternatively, consider switching to Direct Debit, which automatically renews your subscription.
Yes, your subscription will end once all issues included in your current payment have been delivered.
Unfortunately, once a Direct Debit is cancelled, it cannot be reinstated. Please contact us and we’ll be happy to assist you in setting up a new subscription.
Diamond Publishing Ltd
4th Floor, Harmsworth House
13-15 Bouverie Street
London
EC4Y 8DP
Tel +44 (0)208 752 8193 - We are open
Mon-Thur 9am-3pm, Fri 9am-1pm.
email subscriptions@metropolis.co.uk
© 2024 Diamond Publishing
A member of the Metropolis Group
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