FAQs

Back issues are available with a digital subscription or with the bundle subscription (Print + Digital) during the active subscription period via the Record Collector App. They can also be purchased individually here.

You can renew online by logging in here or by contacting us directly.

• Direct Debit: Your subscription will renew automatically unless you cancel.
• Card or Cheque: We’ll send you renewal options in advance.

You can reach our customer service team by email at subscriptions@metropolis.co.uk .

You can update your address by logging into your account or by contacting our customer service team. Please provide at least one week's notice to ensure your magazines are delivered to the correct address without interruption.

Gift subscriptions typically begin with the next available issue. If you'd like the subscription to start with a specific issue or on a particular date, please contact us and we’ll be happy to accommodate your request.

Cancellations cannot be processed online; however, you can easily cancel by contacting us directly.

• If you pay by Direct Debit, please also cancel the mandate with your bank.
• Your subscription will continue until the end of the paid term.
• Refund requests incur a £10 administration fee and must be made in writing.

If you're in the UK, your magazine should arrive by the cover date. For overseas deliveries, it typically takes 10–20 days. If your magazine hasn't arrived within these timeframes, please contact us and we’ll be happy to assist you.

Please allow up to 4 weeks for your first issue to arrive. If it’s been longer than this, please contact us and we’ll investigate the issue for you.

We sincerely apologise for any inconvenience this may have caused. Please contact us , and we’ll investigate the issue with the postal service right away. If necessary, we’ll arrange for a replacement issue to be sent to you as soon as possible.

We send renewal reminders in advance to help prevent any interruptions to your service. If you’d prefer not to receive these reminders, please contact us . Alternatively, consider switching to Direct Debit, which automatically renews your subscription.

• Direct Debit: Your subscription will continue automatically unless you cancel.
• Card or Cheque: We’ll send you reminders to give you plenty of time to renew before your subscription expires.

Yes, your subscription will end once all issues included in your current payment have been delivered.

Unfortunately, once a Direct Debit is cancelled, it cannot be reinstated. Please contact us and we’ll be happy to assist you in setting up a new subscription.